Privacy Policy

At Madhumala, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer.

1. Personal Information We Collect

When you visit or shop from our website www.madhumala.in (“Site”), we collect certain types of information to process your orders and enhance your shopping experience:

a. Device Information

• IP address
• Web browser and time zone
• Pages visited on our website
• Referring websites or search terms

This helps us understand how customers use our site and improve it over time.

b. Order Information

• Your name
• Billing and shipping address
• Phone number
• Email address
• Payment details (Note: We do not store your card or payment information; all transactions are processed securely via trusted third-party gateways.)

2. How We Use Your Information

• Process and deliver your orders
• Communicate order updates or resolve queries
• Screen for potential fraud or misuse
• Improve our website and user experience
• Share relevant product updates and offers (only if you opt in)

3. Cookies & Tracking Technologies

• Remember your preferences
• Track site activity for analytics
• Offer a smoother shopping experience

You can disable cookies in your browser settings, though this may impact certain features.

4. Sharing Your Information

We do not sell your personal information.
We may share it only with trusted service providers (such as logistics partners and payment gateways) solely to fulfill your order and deliver services. These providers are required to safeguard your data.

5. Your Rights

• Request access to your personal information
• Ask us to update, correct, or delete your data
• Withdraw consent for marketing communications at any time

To make any such requests, please email us at support@madhumala.in with the subject line:
“Data Access Request”
“Update My Data”
“Delete My Data”
We aim to process all such requests within 30 working days.

6. Data Retention

We retain your order and contact details only as long as necessary for fulfilling orders, complying with legal obligations, and for customer service purposes. You can request deletion of your data at any time (subject to tax and legal record-keeping requirements).

7. Changes to This Policy

We may occasionally update this policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised date.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal information, feel free to contact us at:

We value your trust and are committed to safeguarding your privacy.